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One of the ways Oxford Properties formalized its new approach was to work with its security team at Paladin Security to create and offer training called “Compassion to Action”. This one-day training focuses on moving from “protection to connection” and trauma informed care (TIC), which encourages understanding people through the lens of “What happened to you?”, rather than“What’s wrong with you?”. TIC also emphasizes understanding how what has happened to people shapes who they are today and how they behave. This includes learning about adverse childhood experiences (ACEs), what to look for, how to create an environment of engagement, and how to connect with people who have experienced trauma in their lives. Practical advice about connecting with local agencies is also included. Finally, the training helps participants learn how to keep one’s mind “solid” when responding to traumatic events such as deaths by suicide; how to protect and maintain one’s own mental health; and, how to ask for help when needed.

The post Downtown Safety: Oxford Properties in Edmonton has shifted from a policing and enforcement model of mall security to a compassion- and trauma-informed approach appeared first on City Share Canada.